New features

• Flex: Email sync is now live
• Ourly: Round robin feature is live
• Chatbot: FLOWMAP™ feature released
• Flow statistics table released - Easily copy & paste /export your stats to excel

Bug fixes and improvements

• Statistics API - data re-structured to provide more details
• Flex: New and improved comment box with user tagging enabled
• Ourly: statistics improvements
• Free email signature creator improvements
• Valery made margaritas

Coming soon

• Improved Social Inbox Statistics
• Email campaign builder

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New features

• Ourly launched
• API for statistics: Customers can pull all their statistics from Serviceform.
• New billing page for DIY customers
• Free email signature builder
• Carousel question type V1 is live in the chat builder

Bug fixes and improvements

• Ourly: Team statistics improved
• Ourly: Calendar sync improved
• Our senior engineer Vanitha killed a ton of bugs
• Flex: Add multiple assignees to one item
• Flex: Overall improvements

Coming soon

• Improved Social Inbox Statistics

New features

• New DIY onboarding process
• Ourly - Calendar statistics (Number of views, interactions and bookings)

Bug fixes and improvements

• Ourly - Webhook support
• Ourly - Builder is much cleaner and easier to use
• Flex CRM improvements
• Added reviews and review comments to Social Inbox
• Social inbox improvements
• Benjamin went to a dog show

Coming soon

• Free email signature builder
• Carousel builder

New features

• You can now receive leads as an SMS

Bug fixes and improvements

• Social inbox search filter improved
• Social inbox - Facebook comments and comment replies
• Ourly meeting scheduler - CSS box added for advance customization
• Ourly meeting scheduler - Copy calendar templates from master user
• Ourly meeting scheduler - Overall improvements
• CRM internally released. Now available for the entire Serviceform team! 
• Chatbot preview background image uploader has a free hand cropper now
• Added button to remove uploaded logo’s, avatar’s and other images.

Coming soon

• Carousel question type in the DIY chatbot builder

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• Web hook fields now support two web hooks. (Chatbots and forms)
• Added timezone dropdown for the Calendar
• Social inbox: Now you can upload and send files to your Facebook messenger conversations
• Added an "Install tool" button to all tool builders to easily publish the tools
• Improved and cleaned the statistics breakdown UI

• Added option to add custom live chat notification sounds
• You can also loop the live chat notification sound until an agent join
• Hide live chat text area in the chatbot based on agent availability
• Chatbot builder: Email subject field now support tags (e.g #question2, #token4 etc)
• Chatbot builder: Button to disable the options in the popup on mobile
• Chatbot builder: added option to hide the popup of the chatbot if it’s closed once (Will be hidden for 12 hrs)

• Fixed issues with application not allowing multiple images and uploads
• Live chats and bot discussions can now be sent as email copies
• Insights speed improvements and caching

• Major changes - moved serviceform.com to under app.serviceform.com for scalability
• Note: This might cause some issues with custom integrations and our team is working hard to prevent this from happening
• New forward facing website is released
• Our helpdesk is released at docs.serviceform.com

• Fixed issues with livechat notification sounds
• Fixed issues with livechat scrolling
• Improved livechat search
• Added custom JS functionalityt for forms
• Prevented new users from releasing forms before approval - due to phishing