WhatsApp broadcasts
Approved Meta templates, instant delivery, 90% open rates. Send to a segment or to a single customer.
— Outbound
Bring them back.
On the channel they actually open.
WhatsApp broadcasts, SMS automations and email flows. All triggered by behavior, all from one place, all with AI-drafted copy that sounds like you.
WhatsApp open rates beat email by 5x. Conversion rates beat web by 3x.
app.serviceform.com/campaigns
Spring sale — 20% off
Sentto 12,480 contacts · 2 days ago
Audience Repeat buyers No order 60d Opted-in
Spring is here 🌷
20% off your next order — this week only.
Shop the sale61%
Open rate
18%
Clicked
€24k
Revenue
SMS automations
Transactional and promotional, behaviour-triggered, with click-tracking and STOP compliance baked in.
Email flows
Drag-and-drop builder. Welcome series, abandoned cart, win-back, all wired to your CDP.
5×
WhatsApp open rate vs email
Why we lead with WhatsApp on every campaign that can use it.
Behavioural triggers
Fires when the customer browses a category, abandons a cart, books a viewing or asks a question.
AI-drafted copy
One brief, three variants. A/B testing wired in. You approve, we ship.
One send, every channel
Reach them where they actually read.
Write the message once and send it across WhatsApp, Email, SMS, Messenger, Instagram and web push. WhatsApp gets read by more than 90 percent of recipients, against roughly 20 percent for email. You stop guessing which inbox they open and meet them on the one they already use.
- Six channels from a single composer
- Over 90 percent read rate on WhatsApp
- Replies land back in your shared inbox
New campaign · Spring restock
Segment: bought in last 90 days · 4,210 people
Hi Emma, the Trail 42 you loved is back in your size. First 24h: free shipping.
Sending on
WhatsApp Email SMS
92%
read on WhatsApp
~20%
read on email
Send to the right people
Segment from real customer data.
Every campaign pulls from the customer data platform, so you can target by what people bought, asked about or last clicked. Send the spring offer to past spring buyers, not your whole list. Smaller, sharper sends earn more revenue and fewer opt-outs.
- Target by purchase, behaviour or request
- Audiences update themselves as data changes
- Higher conversion, lower unsubscribe rates
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Campaigns that run themselves
Lifecycle messages that fire on their own.
Set up cart recovery, win-back and post-purchase flows once, and they trigger off customer behaviour without you lifting a finger. The right message goes out at the right moment, day or night. You see opens, clicks and revenue per campaign in one view.
- Cart recovery, win-back and post-purchase flows
- Triggered by behaviour, sent automatically
- Revenue tracked per campaign, not just opens
app.serviceform.com/cdp/people/emma-berg
EB
Emma Berg VIP
[email protected] · Helsinki, FI
Lifetime value
€26,099
Orders
3
Avg order
€8.7k
Since
2023
Order history €25,509
VW Golf 1.5 TSIOrder #4021 · 30 May €24,900
Winter tyre setOrder #4188 · 8 Jun €480
Karhu Trail 42Order #4203 · 11 Jun €129
Segments High value Repeat buyer Email · SMS opted in
app.serviceform.com/campaigns
Spring sale — 20% off
Sentto 12,480 contacts · 2 days ago
Audience Repeat buyers No order 60d Opted-in
Spring is here 🌷
20% off your next order — this week only.
Shop the sale61%
Open rate
18%
Clicked
€24k
Revenue
One platform, not seven tools
Everything campaigns need, in one platform.
Channels, data, automation and reporting sit together. No copy-pasting lists between tools, no stitched-together stack.
- Broadcast
One message reaches WhatsApp, email, SMS and social from a single composer.
- Segment
Build audiences from real purchase and behaviour data in the customer data platform.
- Automate
Lifecycle flows trigger on customer actions and run without your team touching them.
- Measure
Track opens, clicks and revenue per campaign so you know what actually pays back.
Customer story · Rita Row
The "before and after" is clear. We've gone from reacting to enquiries to anticipating them, improving both the customer experience and the team's internal efficiency. Serviceform helps us stay closer to our customers and guide them through the buying process, which lets us reduce returns.
- 64%
- support enquiries answered
- 40%
- of interactions added products to the cart
- 1.5%
- newsletter signup conversion
— Proof
Loved by 1500+ websites.
The brands you already buy from.
Real revenue lifts, every quarter, on every continent.
-
Masku
“When order details are retrieved and presented to the customer automatically, the same order-related questions no longer reach customer service. This has significantly reduced the daily workload."
1000+ Average number of leads generatedRead the case study → -
RE/MAX
“Serviceform will help you get more out of your website. We were able to consistently get 100-150 leads per month with Serviceform. That's a 100% increase from what we used to get!”
Read the case study → -
Gedauto
“Since we started using Serviceform chatbots, we’ve seen a significant change in the way customers contact us. The ability to gain more detailed insights into leads has allowed us to better understand their needs and optimize customer lifecycles.”
50K In interestRead the case study →
In partnership with
Reviewed on
— Hosted in Europe
European by default.
Your customer data stays where it belongs. We run on EU infrastructure, with no subprocessors outside the EU. Compliance is not a feature you turn on.
- EU data centres
Every byte hosted in the European Union. Frankfurt, Helsinki, Dublin. Not "available in EU." Just EU.
- GDPR by default
Data processing agreement signed on day one. Right to erasure, portability and access wired into the platform.
- No cross-border data
No US subprocessors. No grey-zone analytics. Your customer data does not leave the EU.
— Behind Serviceform
Built in Europe 🇪🇺. With humans.
Offices in Turku, Stockholm, Barcelona, London and Sri Lanka. A real team, in your timezone, shipping every week and building with you.
— Free analysis
Are your campaigns leaving revenue behind? Let's find out.
Book a free 20-minute call with Daniel. We go through your campaigns and audience together, so you see exactly where you are leaving money on the table.
Book a free analysis Reply within one business day
Real talk, no fuss. No slide decks, no pressure to buy.
Daniel Aguilón Country Manager, Serviceform