A chatbot is a virtual assistant that interacts with humans using natural language. But how do chatbots work, and what makes them so intelligent?

There are two main types of chatbots: Rule-based and artificially intelligent (AI)-driven. Rule-based chatbots rely on pre-programmed rules and decision trees to guide user conversations. These bots work best for by providing straightforward answers from a set of predetermined responses. They’re perfect for customer service, real estate, ecommerce, healthcare, and education industries.

AI-driven chatbots, on the other hand, use machine learning algorithms to analyse and understand natural language input. This allows them to interpret the context and intent behind a user’s message and generate a response based on that understanding. These chatbots provide more personalised and nuanced responses while handling more complex queries.

The AI technology that powers chatbots is constantly evolving, and advances in natural language processing (NLP) are making chatbots more effective than ever. As chatbots become more sophisticated, they’re being used in a wider range of applications.